I paid with a card I didn't bring but I have they refused to give me room because I had no car to pay a 50 deposit cancelled me and still charged me when I asked hotel they were rude and 2 days later went to speak with hotel management she pretty much reverted to hotel policy and states the hotel and casino are not connected.

I had horrible experience I travel takes 2 hour drive I say billards advertising stay and play so I went online where it is on their website. I do not feel appreciated with your system perks. I am at the point to find myself a different type of entertainment. per month for the last 4 months and have nothing accumulated on any other perk besides free play. Once a person has signed up for the perks gives us some type of catalog or pamphlet we can read with instructions on what perks we can work for. The perks should be consistent and the same for everybody. I would like to see a pamphlet or a newsletter letting us know how you operate, this way we know what we can make our goal for what we need. My sister hardly ever visits the casino and she had free stays at your hotel. With the points I received money back to play with.

Suddenly I am cut off, from what I had $60, was removed and no more food perks for me, I do not know why? Could be I was not using my points fast enough. Some Sunday's you are open til 1 am and on non holidays your open til 2 am that should be reversed. If it falls on a Sunday when some people that have those days off they can play late at the casino. I was expecting holidays would have the casino open later the holiday night.

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